Privacy policy

JEAE (hereinafter referred to as “the Project”) establishes the following Privacy Policy (hereinafter referred to as “this Policy”) regarding the handling of users’ personal information in the services provided on this website (hereinafter referred to as “the Service”).

Article 1 （Personal Information）

“Personal Information” refers to “personal information” as defined by the Act on the Protection of Personal Information of Japan, and means information relating to a living individual that can identify a specific individual by name, date of birth, address, telephone number, contact details, or other descriptions contained in such information. It also includes data related to physical characteristics such as facial features, fingerprints, and voiceprints, as well as information that can identify a specific individual on its own (personal identification information), such as an insurer number on a health insurance card.

Article 2 （Method of Collecting Personal Information）

The Project collects personal information such as name, company name, telephone number, and email address when users use the inquiry form.

Article 3 （Purpose of Use of Personal Information）

The purposes for which the Project collects and uses personal information are as follows:

1. To provide and operate the Service
2. To respond to inquiries from users (including identity verification)
3. To contact users as necessary regarding maintenance, important notices, etc.
4. To identify and refuse access by users attempting to use the Service for fraudulent or improper purposes
5. For purposes incidental to the above

Article 4 （Changes to the Purpose of Use）

The Project may change the purpose of use of personal information only when it is reasonably recognized that the new purpose is related to the original purpose. In the event of such changes, the Project will notify users or publicly announce the revised purpose on this website by the prescribed method.

Article 5 （Provision of Personal Information to Third Parties）

The Project will not provide personal information to third parties without prior consent from the user, except in the following cases or as permitted by applicable laws:

1. When necessary to protect the life, body, or property of a person and it is difficult to obtain the user’s consent
2. When particularly necessary for improving public health and it is difficult to obtain the user’s consent
3. When it is necessary to cooperate with a national government agency, a local government, or a party entrusted by them to perform duties prescribed by laws and regulations, and obtaining the individual’s consent may hinder the execution of such duties.
4. When the following matters have been announced or made public in advance and the Project has filed a notification with the Personal Information Protection Commission:
   • That the purpose of use includes provision to third parties
   • The items of data to be provided to third parties
   • The means or methods of providing such data to third parties
   • That the provision of personal information to third parties will be discontinued upon request from the individual
   • The method for accepting such requests from the individual

Notwithstanding the above, the following cases shall not be regarded as provision to third parties:

1. When the handling of personal information is entrusted, in whole or in part, within the scope necessary to achieve the purpose of use
2. When personal information is provided due to business succession such as a merger
3. When personal information is jointly used with specific parties, and the user is notified in advance or can easily obtain information regarding the scope, purpose, and responsible party for management

Article 6 （Disclosure of Personal Information）

When the Project receives a request from a user to disclose their personal information, the Project will disclose it without delay. However, all or part of the information may not be disclosed if disclosure falls under any of the following:

1. Risk of harm to the life, body, property, or other rights and interests of the individual or a third party
2. Risk of significant interference with the proper operation of the Project’s business
3. Violation of laws or regulations

In such cases, the Project will notify the user without delay. Information other than personal information, such as history or characteristic data, will generally not be disclosed.

Article 7 （Correction and Deletion of Personal Information）

1. If a user’s personal information held by the Project is incorrect, the user may request correction, addition, or deletion of such information (hereinafter referred to as “correction, etc.”) in accordance with the procedures prescribed by the Project.
2. If the Project determines that it is necessary to respond to such a request, it shall make the correction, etc. to the relevant personal information without delay.
3. The Project shall notify the user without delay when it has made such correction, etc., or when it has decided not to make such correction, etc.

Article 8 （Suspension of Use of Personal Information）

1. If a user requests suspension or deletion of personal information (hereinafter referred to as “suspension, etc.”) on the grounds that the information is being handled beyond the scope of its intended purpose, or that it was obtained by improper means, the Project shall conduct the necessary investigation without delay.
2. Based on the results of the investigation, if the Project determines that it is necessary to comply with the request, it shall suspend or delete the relevant personal information without delay.
3. The Project shall notify the user without delay when it has carried out such suspension, etc., or when it has decided not to carry out such suspension, etc.
4. Notwithstanding the preceding two paragraphs, if suspension, etc. involves excessive costs or is otherwise difficult to implement, and alternative measures can be taken to protect the user’s rights and interests, the Project shall take such alternative measures.

Article 9 （Changes to the Privacy Policy）

1. The contents of this Policy may be changed without prior notice to users, except as otherwise provided by laws or this Policy.
2. Unless otherwise specified, the revised Privacy Policy shall take effect when posted on this website.